Get technical support throughout the lifecycle of your Microsoft investment
Al-Futtaim Technologies offers Technical Support Services for Microsoft Dynamics to ensure that our clients’ system continues to operate smoothly. We know how frustrating it can be when a technical difficulty arises so we make the process as quick and as pleasant as possible so that you can get back to business. We provide support plans that are customized to your company’s unique needs. Our plans are available for both small and large businesses, and they cover everything from complex installations and adaptations to simple tweaks and upgrades.
Our Proven Process The Al-Futtaim Microsoft Business Applications practice’s proven process, which is our primary delivery methodology for all technology solutions in the Microsoft stack. Its six phases have been honed and refined through experience to provide the framework for successful implementations and beyond.
Evaluation Process
Verify & Validate
Plan for Success
Train & Deploy
Design & Build Solution
24/7 On-call Support for Emergencies
Our Microsoft Business Applications Practice provides support for
Power Platform – Power BI, Power Apps, Power Automate, and Power Virtual Agents
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Finance
Legacy Versions of Microsoft Dynamics CRM / AX / NAV
We serve all our customers with dedicated resources that provide both business and technical support. We also provide ongoing support programs to help our customers drive incremental business value to their organizations long after the initial go-live of a project. Our support staff offers:
Accepting requests, outlining support contents, and tracking issues
4 hour guaranteed response time on each support request
ERP Technical Support, each with over several years of experience
Provide monthly support log sheet for each application